Refund Policy: We will only ask for payment for services provided, so please only pay the current balance on your account. If a payment is made in error by an owner through their pet profile, we will issue a refund as soon as possible. Any billing error on our part would also be refunded promptly. For queries regarding your online payment profile only, emails can be sent to info@meadowhill.co.uk - contact via phone on 01875 821406 would be more efficient however.